1. Information We Collect

We may collect1 the following types of personal information from you:

• Contact Information: This includes your name, email address, phone number,2 and postal address, which you may provide when making a reservation, submitting inquiries, or subscribing to our newsletter.

• Reservation Details: Information related to your bookings, including dates of stay, number of guests, room preferences, and any special requests.

• Payment Information: When you make a reservation or purchase services through our Website, we may collect your credit card details or other payment information. This information is processed by secure third-party payment processors and is not stored on our servers.

• Website Usage Data: We may collect information about your interaction with our Website, such as your IP address, browser type, operating system, referring3 website, pages visited, and the dates and times of your visits. This information is collected4 through cookies and similar tracking technologies.

• Communication5 Data: Records of any communication you have with us, including emails, phone calls, and online chat interactions.

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

• Other Information: Any other information you voluntarily provide to us.

2. How We Use Your Information

We may use your personal information for the following purposes:6

• To Process Reservations: To manage and confirm your bookings, send booking confirmations, and process payments.

• To Provide Customer Support: To respond to your inquiries, requests, and provide assistance related to your stay.

• To Personalize Your Experience: To understand your preferences and tailor our services and communications to better suit your needs.

• To Send Marketing Communications: With your consent, we may send you newsletters, promotional offers, and information about our resort and services. You can opt-out of these communications at any time.

• To Improve Our Website and Services: To analyze website usage data, identify trends, and make improvements to our Website and services.

• To Ensure Security: To protect our Website and systems from unauthorized access, fraud, and other security threats.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activities.

• What are Cookies: Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our7 Website, and personalize your experience.

• Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the basic functionality of our Website, such as8 enabling secure login and processing reservations.

  • Performance Cookies: These cookies collect anonymous information about how visitors use our Website, such as which pages are visited most often and9 if any errors occur. This helps us improve the performance10 of our Website.

  • Functionality Cookies: These cookies allow our Website to remember your choices11 (e.g., language preferences) and provide enhanced features.

  • Marketing Cookies: These cookies may be used to track your browsing activity across different websites and deliver targeted advertisements based on your12 interests.

• Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block13 or delete cookies. Please note14 that disabling certain cookies may affect the functionality of our Website.

4. Sharing Your Information

We may share your personal information with15 the following categories of recipients:

• Service Providers: We may16 engage third-party service providers to assist us with various functions, such as payment processing, website17 hosting, data analysis, email marketing, and customer support. These service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.

• Business Partners: We may share18 information with trusted business partners to provide you with specific services or offers.

• Legal Authorities: We may disclose your personal information to law enforcement agencies, government authorities, or other legal bodies if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In19 the event of a merger, acquisition, or sale of20 all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if such a transfer occurs21 and your personal information becomes subject to a different privacy policy.

5. Data Security

We have implemented reasonable technical and organizational measures to protect your personal information from unauthorized access,22 use, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for transmitting sensitive information.23

• Firewalls and intrusion detection systems.

• Access controls to restrict access to personal information to authorized personnel.

• Regular security audits and vulnerability assessments.

While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage24 is completely secure. Therefore, we cannot guarantee absolute security.25

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including26 to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific27 purpose.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information,28 including:

• Right to Access: You29 may have the right to request access to the personal information we hold about you.

• Right to Rectification: You may have the right to request that we correct any inaccurate30 or incomplete personal information we hold about you.

• Right to Erasure:31 In certain circumstances, you may have the right to request that we delete your personal information.

• Right to Restriction32 of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.33

• Right to Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format34 and to transmit that data to another controller.

• Right to Object: You35 may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.36

• Right to Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any37 time.

To exercise any of these rights, please contact us using38 the contact information provided below. We may require you to verify your identity before responding to your request.39

8. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices40 or the content of these websites. We encourage you to review the privacy policies of41 any third-party websites you visit.

9. Children's Privacy

Our Website is not intended for children under the age42 of 16. We do not knowingly collect personal information from children under 16. If you believe that we have inadvertently collected personal information from a child under 16, please contact us43 immediately, and we will take steps to delete the information.44

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post45 any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically46 for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your47 personal information, please contact48 us at:info@themistymeadows.in

The Misty Meadows, Coonoor, The Nilgiris